Feature Employee September 2011- Kelly M.

Our Feature Employee this month is Kelly. Kelly started with the company when it was called "Answer Omaha" 32 years ago, in 1979, and was in a different location. She likes the current building much better! Kelly is now on her third owner of the company and started back when the company had only about 3-4 agents, she said. She remembers when, “The agents and management were all in one room.” She, too, started as an agent. Kelly was an agent on the telephone for over 20 years!

Over the years, Kelly’s various roles in the company have included telephone agent, supervisor, receptionist and customer service representative. Her favorite, and most recent, position is being a customer service representative. “It’s easier for me because I’ve been an agent before. I understand how the system works from the agent’s view and the customer’s view. I understand both sides,” Kelly says about her current role. She mentions that previously, when the company was smaller, there were no CSR’s, just agent supervisors to handle issues with clients. “Now, we can take the time to look into issues and review them. Supervisors are helping the agents. We are here just for the clients.”

Join us in congratulating Kelly for a wonderful 32 years of service and an exceptional job well done!!

Accurate Communications

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